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About the business

The details you have for , for example from your quote, invoice or messages. We use them to check we have the right business and to tell it about your view, so it has a fair chance to reply. They are never shown.

Please check the email address carefully. If our email to the business does not reach it, we cannot publish your view until we find another way to contact it.

About the job

This is shown with your view so others can see what it is about. Nothing here identifies you.

How did it go?

This is your opinion. It is always shown as the customer's opinion, never as ours, and it is never turned into a score.

Show you used

Upload an invoice, a payment record or a quote. We check it to confirm you had a genuine connection with the business. It stays private and is deleted after the check.

For a bank statement or card receipt, cover anything that is not about this job, such as other payments or your full account number. We only need the date, the amount and who was paid.

Anything else? Optional

Neither of these is ever shown publicly.

Check and send

This is what you are sending to Before You Pay.

• We check that you had a genuine connection with . We do not decide who is right about the work.
• We email the business. It has 14 days to reply, then your view is published on its profile with any reply. If our email does not reach the business, we will ask you for another way to contact it.
• Your documents are deleted within 90 days of the check. Your name, email and documents are never shown.

Want to change or withdraw your view? Contact us from the same email address.