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What to do next
Steps to reach your next level and keep your checks up to date.
Your profile checklist
Your checks
These checks also appear on your public profile. Public record checks run automatically for limited companies. Upload photo ID and proof of address under Documents for us to check below. We delete those files after checking them and keep a record of the check.
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Your level
Your level follows the checks you meet and can go up or down as they change. An expired document no longer counts towards it. Ratings from other sites do not count towards your level. Customer views of completed work, with an invoice or payment we have checked, do.
Header banner
From the businessShown on your profile in Profile header
A wide image across the top of your public profile, such as a van, a team photo or a finished job. Best at about 1600 by 500 pixels. JPEG, PNG or WebP. We check every image before it appears.
Logo
From the businessShown on your profile in Profile header
Shown at the top of your public profile. JPEG, PNG or WebP. Every image is checked by us before it appears.
Photos of your work
From the businessShown on your profile in Our recent work
Up to 12 photos. They are resized and stripped of location data in your browser before they upload. Each one is checked by us before it appears on your profile. Your first photo is shown large, so lead with your best work.
Views that count towards your level
Counts towards Growing reputation
A customer view counts when the work is completed and we have checked an invoice or payment evidence, whatever the customer thought of the job. A quote on its own shows contact, not completed work, so it doesn't count. Growing reputation needs five customers from jobs in the last two years, across at least three different months. Each customer counts once.
Documents for us to check
Shown on your profile in What we have checked
Upload your public liability insurance, photo ID, proof of address or trade registration documents. Your profile shows which documents we have checked. The files themselves stay private.
PDF or photo, up to 10MB
Add the Before You Pay badge to your website
Building a reputation needs this badge on your own website. It shows your current level, updates by itself, and sends customers straight to your profile. Paste the code into your website, or give it to whoever looks after it. We check your website for it, and we also notice when the badge picture loads from your site.
Membership
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Sign-in email
The address we send your sign-in links to. To change it we email a confirmation link to the new address. It only switches once you press the button in that email, and we tell your old address.
Current:
Send feedback
Tell us what is missing, unclear or not working. We read every message, though we cannot reply to each one or promise to build every idea. For questions about your account or a correction, use our contact page.
Your data
Ask for a copy of the information Before You Pay holds about you and your business. This sends us a message; a person checks everything before we send it, within one month at the latest.
Change history
Every change to your profile, by you or by us, with the date and what it changed from and to.
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